Everything You Need to Know
Before sending your package, explore the answers to our most common questions. Simple, clear and designed to make your shipping experience smooth from start to finish.
How do I book a shipment with Colanda Cargo?
You can book through our contact form or by WhatsApp or email. Share your pickup address, package details and destination. We confirm the booking and guide you through the next steps.
Do you offer home pickup and drop off points?
Yes, we collect at your address across the Netherlands or you can drop off at our location. Choose what is most convenient for you. We confirm time windows after your booking.
What delivery time can I usually expect?
Air cargo is fast and reliable for this route. Typical transit is five to ten days from dispatch. Timing depends on clearance and local delivery conditions in Colombia.
Which destinations in Colombia can you serve?
We serve major cities such as Bogotá, Medellín and Cali and more. Delivery is possible to local addresses or arranged pickup points. Ask our team for the best option for your area.
What are the size and weight limits per package?
Standard parcels up to around thirty kilos are accepted easily. Heavier items are possible after a short review. Tell us the dimensions so we can advise the best option.
How should I pack my shipment for air transport?
Use a strong box, fill empty space and seal all edges well. Label clearly with sender and receiver details. We can supply materials and give packing guidance on request.
Which items are restricted or not allowed to ship?
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Do you help with export and customs paperwork
Yes, we prepare the required export documents for air cargo. We also coordinate with our local partner in Colombia for import processing. You receive clear instructions for any details needed.
How does pricing and VAT work for this service?
Shipments from the Netherlands to Colombia qualify for zero percent VAT. You pay price per kilo and any optional services. Keep your airway bill as proof of export for your records.
What payment methods can I use for my booking?
We accept bank transfer and card payments and in some cases cash. Payment is confirmed before dispatch. A detailed invoice is sent to your email address.
Do you work only with private customers or also companies?
We mainly serve private customers sending personal goods. We also support companies that need regular air cargo. Tell us your requirements and we will set up a suitable plan.
If You Have Any Questions about shipping
Contact Us Today
If you want to know more about sending packages from the Netherlands to Colombia, our team is ready to help.
We can assist you with rates, pickup options, packaging advice and delivery details.